Contact us

At Altınlar Machine, we strive to deliver your orders as quickly as possible. If your order hasn't arrived yet, you can contact us through our communication channels and provide your order number. We will check the order status with the shipping company and provide you with the latest information.

Yes, we work hard to meet our customers' needs even during public holidays. However, the delivery of orders on these days depends on the shipping companies and their terms. Please contact us in advance to confirm if delivery is possible on your specific holiday.

Yes, you can visit our store to view and purchase products directly. We are open daily from 08:00 AM to 06:00 PM. For more details about our location or how to reach us, please visit our Contact Us page.

If you receive a damaged product or one that does not match your order, we apologize for the inconvenience and encourage you to contact us immediately through our communication channels. Please provide your order number and a photo illustrating the issue. We will review your case and take the necessary steps, whether that be replacing the product or issuing a refund.

For detailed information about our return and exchange policy, please visit the Return and Exchange Policy page on our website. There you will find all the information related to the exchange period, conditions, and procedures to ensure a smooth and comfortable experience.